1. Information We Collect
We collect information you provide directly to us, including:
- Contact details: Name, phone number, email address
- Financial information: Portfolio size range, loan amount, monthly income, approximate investment goals — used solely for advisory purposes
- Identity information: Date of birth, city of residence — collected for loan advisory profiling
- Communication data: Messages sent via our contact form, WhatsApp, or email
We also automatically collect limited technical data such as pages visited and time spent, via Google Analytics (anonymised).
2. How We Use Your Information
Your information is used exclusively to:
- Respond to your enquiry and provide financial or loan advisory services
- Assess your eligibility and match you with appropriate lenders or investment strategies
- Send you relevant updates, market insights, or follow-up communications
- Comply with SEBI, RBI, and other applicable regulatory requirements
- Improve our website and services through anonymised analytics
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
3. Data Sharing
We may share your information only in the following limited circumstances:
- Lender referrals: If you request a loan, we share your details with shortlisted lenders (banks/NBFCs) solely for loan processing. You are informed before any such sharing.
- Service providers: Technology vendors (e.g. cloud hosting, CRM software) bound by confidentiality agreements
- Regulatory compliance: When required by SEBI, RBI, or a court of law
4. Data Storage & Security
Your data is stored on secure servers hosted in the EU (AWS, Stockholm region). We implement industry-standard security measures including TLS encryption in transit and access controls at rest. Only authorised Mintra personnel can access client data.
We retain your data for as long as required to provide services and comply with regulatory record-keeping obligations (typically 5 years as per SEBI regulations).
5. Cookies & Analytics
We use Google Analytics 4 to understand how visitors use our website. This collects anonymised data (pages visited, session duration, referral source). No personally identifiable information is sent to Google Analytics.
You may opt out of analytics tracking by using the Google Analytics Opt-out Browser Add-on.
6. Your Rights
Under applicable Indian data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to regulatory retention obligations)
- Withdraw consent for marketing communications at any time
To exercise any of these rights, email us at connect@mintrafinserv.com.
7. Third-Party Links
Our website may contain links to third-party websites (lender sites, SEBI portal, etc.). We are not responsible for the privacy practices of those sites and encourage you to review their policies.
8. Changes to This Policy
We may update this policy from time to time. Material changes will be notified on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact Us
For any privacy-related queries or concerns:
- Email: connect@mintrafinserv.com
- Phone: +91 88866 36600
- Address: Mintra FinServ Pvt Ltd, Himayathnagar, Hyderabad — 500029, Telangana, India